FAQ
About our Business
What makes you different?
Unlike many print companies, we do everything in-house in Sheffield. We use UK-sourced products, we quality-check every single item, and we pride ourselves on friendly service with a personal touch.
Who do you work with?
Our biggest customers are grassroots football clubs, but we also supply schools, charities, businesses, and community groups across the UK.
What products do you offer?
We’re best known for our ProVenture 850ml water bottles, but we also supply apparel (hoodies, jackets, T-shirts), hats, bags, pennants, sliders, and more. Everything can be branded with your club logo, initials, or sponsor.
Do you have a minimum order?
No – you can order just one item, or kit out your entire club. Bulk discounts apply for larger orders.
How do I place an order?
You can order directly via our website, get in touch by email at sales@themerchcollective.co.uk, or call us on 0114 3770013. If you’re a club secretary or business, we can also set up a bespoke shop just for you.
Do you offer discounts?
Yes – we offer bulk discounts on most items, plus free extras when you hit certain spend thresholds (like free captain’s armbands or kit bags).
Where are your products made?
All printing and customisation is done in-house in Sheffield. We’re proud to use trusted UK suppliers to keep quality high and turnaround times fast.
What’s your turnaround time?
Most orders are completed within 7–10 working days, but we also offer a fast-track service for urgent requests (ideal for last-minute matches and tournaments!).
What if there’s a problem with my order?
We have a 5-star Google rating for a reason – if something isn’t right, we’ll fix it. Whether that’s a reprint, replacement, or refund, you can trust us to put it right quickly.
Products and Personalisation
Do you only supply football items?
No – we specialise in football merchandise, but we also create products for netball teams, rugby clubs, schools, dance troupes, gyms, and businesses.
Can I choose the colours of my items?
Yes – most products can be customised with your club colours and logo.
Do you print on both sides of the water bottles?
Yes – we can print on one or both sides, depending on your design.
Are the bottles dishwasher safe?
We recommend handwashing to keep your branding looking sharp for longer.
Can I get samples before I order?
Yes, we can arrange a sample item for clubs or businesses who want to check quality before a bulk order.
What types of apparel do you offer?
We provide a full range of branded teamwear and leisurewear including hoodies, T-shirts, polo shirts, jackets, gilets, tracksuits, training tops, and more. Every item can be personalised with your club logo, initials, and sponsor branding.
Can we order in bulk for our whole team or club?
Absolutely! We specialise in team bundles and club shops. Whether you need 10 items or 200, we can supply your full squad and coaching staff with matching apparel. Bulk discounts are available.
Do you offer children’s and adult sizes?
Yes – our ranges include children’s sizes right up to adult XXL, so players, coaches, and supporters can all wear the same club gear.
How long will my order take?
Our standard turnaround is 7–10 working days, but if you need something urgently, we also offer a fast-track service for last-minute orders (perfect for new season starts or cup finals!).
Can I see a design proof before you print?
Yes – you’ll receive a digital mock-up of your apparel so you can approve the layout, colours, and logos before we go to print. Nothing gets produced until you’re 100% happy.
What’s the minimum order quantity?
For most items, there’s no minimum order – you can order just one hoodie or kit top. Bulk pricing kicks in at 10 items or more.
Can we add names, initials, or numbers to our kit?
Definitely! Personalisation is one of our most popular services. We can add initials, player numbers, or even names to any apparel item.
Do you only work with football clubs?
Not at all – although grassroots football is our biggest market, we also provide branded apparel for schools, businesses, charities, and other sports clubs.
How should we wash our printed apparel?
We recommend washing at 30°C, turning garments inside out, and avoiding tumble dryers where possible. This keeps your print looking fresh for longer.
What happens if there’s an issue with our order?
We pride ourselves on 5-star customer service. If something isn’t right, contact us straight away and we’ll put it right quickly – whether that’s a reprint, replacement, or refund.
Can we set up a club shop?
Yes – we can create a bespoke online club shop for your team. Parents and players can order directly, and your club earns commission on every sale.
Where are your products made?
All printing and personalisation is done in-house at our Sheffield studio using UK-sourced garments and materials.
Products and Personalisation
Do you only supply football items?
No – we specialise in football merchandise, but we also create products for netball teams, rugby clubs, schools, dance troupes, gyms, and businesses.
Can I choose the colours of my items?
Yes – most products can be customised with your club colours and logo.
Do you print on both sides of the water bottles?
Yes – we can print on one or both sides, depending on your design.
Are the bottles dishwasher safe?
We recommend handwashing to keep your branding looking sharp for longer.
Can I get samples before I order?
Yes, we can arrange a sample item for clubs or businesses who want to check quality before a bulk order.
What types of apparel do you offer?
We provide a full range of branded teamwear and leisurewear including hoodies, T-shirts, polo shirts, jackets, gilets, tracksuits, training tops, and more. Every item can be personalised with your club logo, initials, and sponsor branding.
Can we order in bulk for our whole team or club?
Absolutely! We specialise in team bundles and club shops. Whether you need 10 items or 200, we can supply your full squad and coaching staff with matching apparel. Bulk discounts are available.
Do you offer children’s and adult sizes?
Yes – our ranges include children’s sizes right up to adult XXL, so players, coaches, and supporters can all wear the same club gear.
How long will my order take?
Our standard turnaround is 7–10 working days, but if you need something urgently, we also offer a fast-track service for last-minute orders (perfect for new season starts or cup finals!).
Can I see a design proof before you print?
Yes – you’ll receive a digital mock-up of your apparel so you can approve the layout, colours, and logos before we go to print. Nothing gets produced until you’re 100% happy.
What’s the minimum order quantity?
For most items, there’s no minimum order – you can order just one hoodie or kit top. Bulk pricing kicks in at 10 items or more.
Can we add names, initials, or numbers to our kit?
Definitely! Personalisation is one of our most popular services. We can add initials, player numbers, or even names to any apparel item.
Do you only work with football clubs?
Not at all – although grassroots football is our biggest market, we also provide branded apparel for schools, businesses, charities, and other sports clubs.
How should we wash our printed apparel?
We recommend washing at 30°C, turning garments inside out, and avoiding tumble dryers where possible. This keeps your print looking fresh for longer.
What happens if there’s an issue with our order?
We pride ourselves on 5-star customer service. If something isn’t right, contact us straight away and we’ll put it right quickly – whether that’s a reprint, replacement, or refund.
Can we set up a club shop?
Yes – we can create a bespoke online club shop for your team. Parents and players can order directly, and your club earns commission on every sale.
Where are your products made?
All printing and personalisation is done in-house at our Sheffield studio using UK-sourced garments and materials.
Ordering and Process
Do you design the artwork for free?
Simple designs (names, initials, logos) are free. More complex artwork can be designed in-house for a small fee.
Can parents order directly without going through the club?
Yes – once your club shop is set up, parents can order individually and pay directly, saving coaches/secretaries lots of admin.
How do I place an order?
You can order directly through our website, or if you’d like something bespoke, simply email us at sales@themerchcollective.co.uk or call 0114 3770013. We’ll guide you through the process step by step.
Can I see a proof before my items are printed?
Yes – we’ll always send you a digital mock-up so you can check the design, colours, and layout before we go to print. Nothing is produced until you’re 100% happy.
What information do you need from me to get started?
We’ll need your logo (ideally in a high-resolution or vector format), details of the items you’d like, sizes/quantities, and any extras such as initials, numbers, or sponsor logos.
What happens after I place an order?
Once your order is confirmed, our design team creates your proof. After your approval, we print and personalise your items in-house at our Sheffield studio. When your order is ready, we’ll ship it or arrange collection.
How long does production take?
Standard turnaround is 7–10 working days from approval of artwork. If you need something sooner, ask us about our fast-track service.
Do you offer bulk discounts?
Yes – the more you order, the more you save. For example, our water bottles are £14.99 each or just £9.99 when you buy 10 or more. Apparel discounts are also available for teams and clubs.
Can I order just one item?
Yes – there’s no minimum order on most of our products. You can order a single hoodie or T-shirt, or kit out the whole team.
How do I pay?
We’ll send you a secure online payment link. We accept debit/credit card, Apple Pay, Google Pay, and bank transfer.
Do you offer delivery or collection?
Both! We ship across the UK using trusted couriers, or if you’re local to Sheffield you can arrange to collect your order directly from us.
What if I need to make changes after ordering?
If you spot something before printing has started, let us know straight away and we’ll update your order. Once items are printed, changes may incur additional costs.
What if there’s a problem with my order?
We pride ourselves on excellent service. If anything isn’t right, contact us and we’ll fix it quickly – whether that’s a reprint, replacement, or refund.
Can I reorder easily in the future?
Yes – we keep your designs on file, making reorders quick and hassle-free. Perfect for when you sign new players or need extra kit.
Payments & Fundraising
How can I pay for my order?
We’ll send you a secure online payment link. You can pay by debit/credit card, Apple Pay, Google Pay, or bank transfer.
Can clubs pay by invoice?
Yes – established clubs and schools can request to pay by invoice. Standard payment terms are 14 days unless otherwise agreed.
Do you offer discounts for bulk orders?
Absolutely – the more you order, the more you save. For example, water bottles are £14.99 each or just £9.99 when you order 10 or more. Team bundles and apparel also benefit from bulk discounts.
Do you offer fundraising options for clubs?
Yes – we’re passionate about helping grassroots sport raise funds. We can set up a club shop where parents order direct, and the club earns commission on every sale.
What is a club shop?
A club shop is your team’s personalised online store. Parents can buy branded apparel, bottles, and accessories directly, saving the committee hassle. Your club then earns 10% back on every item sold.
Do you offer fundraising products?
Yes – our most popular fundraising items include:
- Digital football cards (with cash prize draws)
- Branded water bottles
- Printed tea towels and mugs
- Club apparel and supporter merchandise
Each can be set up to generate profit for your team.
How does the digital football card fundraiser work?
It’s simple – you share your club’s unique link, supporters pick a square, and payment is collected online (including Apple & Google Pay). One winner gets a cash prize, and the rest raises funds for your team.
Do we need to pay extra for a fundraising setup?
No – we’ll create your club shop or fundraising link free of charge as part of your order.
Can parents pay directly instead of the club?
Yes – if you prefer, we can set up direct payment links so parents and players pay individually. This takes away the admin for secretaries and coaches.
Do you support sponsorship opportunities?
Yes – we can add sponsor logos to products, giving local businesses great visibility while helping your club secure extra funds.
Is there a minimum order for fundraising items?
No – we can set up fundraising for any quantity. Most clubs start small with bottles, apparel, or a digital football card and build from there.
How does the fundraising kickback work?
Clubs receive a percentage of every sale from their shop. This goes straight back into club funds with no extra effort.
Can I spread payments on larger orders?
We can offer flexible payment options for larger club or business orders – contact us to discuss.
Customer Support
How do I get in touch if I have a question?
You can email us at sales@themerchcollective.co.uk or call us on 0114 3770013. We’re always happy to help.
What are your customer support hours?
We respond to emails and messages Monday–Friday, 9am–5pm. If you contact us outside these hours, we’ll get back to you as soon as possible the next working day.
What if there’s a problem with my order?
We pride ourselves on our 5-star service. If something isn’t right, let us know straight away – whether it’s sizing, print, or delivery. We’ll investigate and resolve the issue quickly, either by reprinting, replacing, or refunding where necessary.
How quickly will I get a response?
We aim to reply to all queries within 24 hours (often much faster).
Can I make changes to my order once it’s placed?
If printing hasn’t started yet, we’ll do our best to make changes. Once production begins, changes may incur additional costs – but we’ll always be upfront with you.
Do you keep my designs on file for future support or reorders?
Yes – we store your artwork securely, so if you need extras in future, it’s easy for us to reorder without starting from scratch.
What if I need urgent support for a last-minute match or event?
Contact us by phone for the fastest response. We’ll do everything we can to fast-track your order or find a quick solution.
How do you handle complaints?
We take every concern seriously. Our policy is simple: listen, investigate, and resolve. We’ll keep you updated throughout and ensure you’re happy with the outcome.
Do you have a returns policy?
As items are personalised, we can’t accept returns unless the product is faulty or not as described. If that’s the case, we’ll put it right immediately.
Can I leave feedback about my experience?
Yes please! We love hearing from our customers. You can leave a review on Google [link] or send us your feedback directly – it helps us grow and keeps our service 5-star.
Clubs & Businesses
Do you only work with football clubs?
No – while grassroots football is our biggest market, we also supply schools, charities, community groups, and businesses across the UK.
Can you supply full team or staff bundles?
Yes – we specialise in bundles for squads, coaches, and businesses. Whether you need 10 bottles, 200 hoodies, or a full kit shop, we can supply everything in one place.
Can we add sponsor logos to our apparel or merchandise?
Definitely – we regularly add sponsor logos alongside club crests or business branding. It’s a great way to give sponsors extra visibility.
Do you offer club shops?
Yes – we can create a bespoke online shop for your club or business, where parents, staff, or supporters can order direct. Clubs also earn a commission on every sale, making it a fundraising tool too.
Can parents and players pay directly instead of through the club?
Yes – to take the admin away from secretaries and treasurers, we can set up direct payment links or a shop where individuals pay for their own items.
Do you offer bulk discounts for clubs and businesses?
Yes – bulk savings are available on most products. For example, water bottles drop from £14.99 to £9.99 each when you order 10 or more. Apparel bundles also benefit from discounted pricing.
Can you work with our club colours and branding?
Absolutely – we’ll match your club or company colours, and ensure your logo is printed to the highest standard. You’ll receive a digital proof to approve before we go to print.
How do you handle large orders for multiple age groups?
We break down orders by team or department to keep things organised. Each section can have its own initials, sizes, and logos, making distribution simple.
Do you provide fundraising support for clubs?
Yes – we offer fundraising products like water bottles, mugs, tea towels, and our digital football card. Plus, our club shop option allows you to earn 10% back on every sale.
Can businesses order branded merchandise for staff and clients?
Yes – we supply a wide range of corporate merchandise including water bottles, apparel, bags, and promotional items, all printed in-house.
Do you work with small clubs and start-ups?
Of course – no club or business is too small. You can order just one item to get started, then build up as your team or company grows.
How do we get started as a club or business customer?
Simply contact us with your logo and product needs. We’ll create a tailored package for you and guide you through the process step by step.
Extras
Can we add initials, names, or squad numbers to items?
Yes – we can personalise apparel, bottles, and bags with initials, names, or numbers to keep kit organised and unique.
Do you offer gift wrapping or packaging?
Yes – for special presentations (like end-of-season awards or sponsor gifts), we can package items in branded boxes or gift wrap on request.
Can we order sample items before a bulk order?
Of course – if you’d like to check the quality or sizing before committing to a larger order, we can produce a sample first.
Do you provide size guides?
Yes – we supply detailed size charts for apparel to make sure everyone gets the right fit. If in doubt, we recommend sizing up for growing players.
Can you match colours to our existing kit?
We’ll do our best to get as close as possible. Send us a photo or details of your kit colours, and we’ll work to match them accurately.
Do you offer design help if we don’t have a logo ready?
Yes – we can tidy up existing logos, convert them into print-ready files, or even create simple new designs for you.
Can we add multiple logos to one product?
Yes – many clubs add both their club crest and sponsor logo to apparel and bottles. We can position them neatly to keep the design professional.
Do you keep our designs on file for future use?
Yes – once we’ve created your artwork, we store it securely so reorders are quick and hassle-free.
Can we mix and match products in a bundle?
Definitely – bundles are flexible. For example, you can combine bottles, hoodies, and hats, all branded for your team.
Do you offer seasonal bundles or special promotions?
Yes – we create seasonal packages such as Back to Football, Winter Warmers, and Coach Bundles. These give you great value while keeping your club kitted out year-round.
Get in touch
Have questions about your order, or a general enquiry?
